Log in to your account as detailed above. Once logged in to the panel, click 'All rewards'.
If you have enough Ketch Steps to redeem a reward, there will be a button with 'redeem' displayed. Click this to get your discount code which you will enter at checkout. If you don't yet have enough Ketch Steps to redeem a reward, the panel will display a progress bar instead.
You cannot earn Ketch Steps on the purchase of a gift card. However, if you are the recipient of a gift card you will receive Ketch Steps on purchases made using that gift card. This is done so Ketch Steps are not awarded twice during the gift card purchase process.
All other shoes must be returned unmarked, without signs of wear or tear. Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you have doubts about the fit, we recommend wearing your new shoes indoors first to be sure.
Unfortunately, if you received a fraud warning message or a message that your credit card was declined, this means your card was declined by our processing system. We do not give details as to why your card was declined.
We recommend that you contact your credit card issuer or your banking institution for details.
If you would like one of our agents to assist you with placing your order, please call Customer Care between the hours of 8:30 AM PT and 4:30 PM PT, Monday through Friday, at 1-877-322-1941. Please keep in mind we will not be able to give you details as to why your credit card was declined.
If your credit card was declined by our system, you might see an "authorization" on your debit/credit card. We have not taken any money from your account. This is simply an authorization of the funds.
No money is taken from your account until your order ships. In the case of a declined payment, your order has not been accepted into our system and will therefore not be charged. Please allow 24-48 hours for the authorization to disappear from your account. If you contact your card issuer or banking institution, they may be able to provide you with more information.
e-Gift Cards are not refundable, nor may they be resold.
Any outstanding balance of the e-Gift Card shall not be refunded or exchanged for cash, except as required by law. Any refunds for returned merchandise purchased with the e-Gift Card will be reapplied to the e-Gift Card.
Regular footbeds are designed to provide a cushioning effect and absorb shock. They may feel comfortable at first, but they don't address the biomechanical cause of excess pronation.
Orthotics provide some degree of shock absorption, but more importantly, they are functional. Orthotics are designed to help you reclaim your footprint by supporting natural alignment from the ground up.
You don't need to have a foot problem to benefit from wearing orthotics! It's estimated that over 70% of the population suffers from rolling inwards of the foot and fallen arches (i.e., excess pronation), which is the major contributing factor to foot problems. As we get older, this problem often worsens.
The following people may see significant benefits from wearing orthotics:
People over 50: As we get older, the muscles and ligaments in the foot weaken, as do the bones due to calcium reduction. The fatty padding under the foot also thins out, which means less protection and cushioning for the bones, especially the heel bone. Fallen arches, combined with thinning fat tissue, are a recipe for foot problems. Heel spurs are the most common foot complaints for those over 50.
People who are on their feet all day: People in many industries, including factory workers, nurses, teachers, and retail workers, are required to stand on their feet for hours each day. Hard, unforgiving surfaces like concrete and asphalt can take their toll after prolonged standing, even on young and healthy people! The most common complaints include tired, aching feet and legs as well as lower back pain. Women who are required to wear shoes with heels often suffer from pain under the ball of the foot (metatarsalgia) and/or aching legs.
Runners & athletes: Athletes place so much strain on their bodies, and ground reaction forces are much higher (up to 4 times a person's body weight). This makes biomechanical injuries more often the rule than the exception. Orthotics can help prevent sports injuries such as Achilles Tendonitis, shin splints, and problems in and around the knee joint. Plus, running pain-free enables any athlete to perform better!
High-heel wearers: Most women know that high heels are not healthy for their feet; however, many women do wear them. Common symptoms caused by wearing high heels include pain in the back of the legs (and shortening of the calf muscles over the long term), ball of the foot, under the arch and the heel. Vionic Slimfit orthotics are specifically designed to reduce discomfort associated with heeled shoes and sandals.
Pregnant or overweight people: Excess weight worsens the effects of pronation and its related pains. Proper alignment and support are crucial for those carrying additional weight, which adds stress on the feet, ankles, knees, and back.
Vionic orthotics and sandals are made of a flexible material called EVA (ethyl vinyl acetate).
EVA's key advantage is that it is both supportive and flexible! As you apply weight to the foot, there is a certain amount of 'give' in Vionic orthotics and sandals, providing shock absorption to the feet, ankles, knees, hips, and back. This makes the device much more comfortable and more natural compared to hard orthotics. They are firm enough, though, to realign the foot and allow you to reclaim your natural footprint.
Because Vionic orthotics and sandals are somewhat flexible, they will need to be replaced every 12-18 months. Older people or those with sensitive feet will benefit from a softer type of orthotic such as Vionic, as they may have difficulty tolerating anything hard under the foot.
Your orthotic may be squeaking because it is rubbing against the upper of the shoe.
Locate the area of the shoe where the squeak is coming from. Lift the orthotic and sprinkle baby powder or baking soda inside this area. Leave the powder inside and insert the orthotic back into the shoe. Let the shoe set overnight.
Our orthotic inserts are covered by our 30-day guarantee. Even if you've already used them or trimmed them down to size, we will accept them back for a full refund within 30 days of purchase. Original shipping charges are not refunded.
If the weather calls for it, choose rain or snow boots instead, and make sure to note whether your new shoes are weather-resistant, water-resistant, or waterproof. Either way, we recommend using an all-weather protector every 8 -10 wears.
Eliminate odour and effectively clean and deodorize footbeds by stopping cell growth and multiplication of bacteria and fungi, which can cause odour and itchiness.
Preventative measures are always best! But if you do find your sandals have taken on an odour, we recommend giving the footbeds a good scrub with a mild soap diluted in warm water. Be sure to let your shoes air dry naturally. Do not place them near a heat source or in direct sunlight.
We recommend applying a blister protection product on your skin, such as FOOTGLIDE Foot Care, FAB FEET BLISSTICK or BAND-AID Friction Block. Products like these may provide a barrier against the chafing.